Grace Self Storage — Moving Company in Greenacre

Reviews of Grace Self Storage

• Cody

  Added 2016.06.25

  The service is exactly as described. I used the Packing Service also, whereby Grace provided personnel to assist with the packing of the container. These people were all very polite, efficient and careful. I had plenty of time to prepare the packing and this provided the only snag, as the containers are also of limited Maximum Weight. SO when choosing your storage solution consider also what the maximum weight may be, as I did not fill my container, but reached the weight limit, therefrore requiring two 'containers.
• Juan

  Added 2016.02.29

  Top service, from load to unload! I'm a firm believer that you get what you pay for, and in this case, so true and was truly great customer service, from initial enquiry to redelivery! John and his team were polite, professional and ever so careful with ensuring items were heavily wrapped and secured. I was sceptical initially with removalists in general (my inlaws had all glass caninets broken with their wall unit - went with a local newspaper mob!, cheap) a real hit and miss, but was proved wrong! Cannot speak highly enough, glad we went with Grace!
• Christopher

  Added 2015.12.17

  "we can leave it there so that you can load your belongings in your own time"
• Miguel

  Added 2015.12.03

  I am absolutely disgraced with your service. The supposed “manager” James who called me today was appalling. The tone in his voice was one who should not be representing your company. The fact that he was calling me a liar for his mistake was unimaginable! Not once or EVER did he tell me the storage unit had to be picked up the next day by 12pm.
• Alex

  Added 2015.01.27

  The staff were very helpful with any questions I had and also contacted me when they hadn't heard from ne for a while. That's a rare service and makes it so much more personal. Would recommend your team to anybody. Thanks for a great service.
• Owen

  Added 2014.04.18

  You can probably see from my customer file that I have had the storage unit for a number of days before it was collected in the past. The fact that this policy has changed and is a now blanket ‘NO’ should be communicated with your customers, prior to be being abused on the phone. Especially in the circumstance where your customer has negotiated a delivery date as the first one was not suitable and WORKED WITH YOU. For a WHOLE week we went without furniture. You should also state in your terms and conditions to give 2 weeks notice for re-delivery! As in the past I have called and its been delivered 3 days later! Not 2 weeks.
• Caleb

  Added 2014.01.29

  Very polite and efficient at dropping off and collecting the storage container. Great communication all along and the price was reasonable.
• Cole

  Added 2013.11.19

  Let me remind you…
• Carter

  Added 2013.10.25

  How does this service work?
• Jake

  Added 2013.10.16

  Never ever have I had a problem with your company before. Every time previously everyone has been so helpful and understanding in providing quality customer care.
• Timothy

  Added 2013.09.30

  Also not to mention the fact that the storage units are now delivered on a trailer with a height of 1 meter from the ground! This is UNSAFE for your customers. Originally you had a service where this was delivered using a fork lift and placed on the ground. Allowing people to walk straight into the container to load/unload there items.
• Olivia

  Added 2013.07.09

  I am so very embarrassed that I have given praise to your company to friends and family.